| Frequently Asked Questions |
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| Q: |
Who do I contact if I have technical issues? |
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| A: |
For Immediate Help, please contact the Help
Line at 781-522-8090 in the US.
For general help and/or information, send an email to
help@presentationselect.com. |
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| Q: |
What are the system requirements for attending a live Web
Seminar via Sametime Software? | |
| A: |
Check Your Browser and Settings: To use Sametime Software to
attend web seminars you need one of the following browsers: | |
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Microsoft Internet Explorer 4.01 with Service Pack 2 or higher | |
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Netscape Navigator 4.5 or higher | |
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Follow these instructions to test your connectivity: | |
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Open your Internet Browser | |
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Go to
http://emeeting.prudential.com | |
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Click on Attend a Meeting | |
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Click on the “Prudential Financial - Conference Setup” This will begin
preparing the Sametime Meeting Room. | |
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If this is your first time attending a Sametime meeting, you may be asked
by your browser to accept certain components signed by Lotus Development. If
this occurs, click on the "Yes" button to accept the components. (this step
may take up to 10 minutes if this is your first time using Sametime
technology) | |
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When prompted, enter your name and click “OK” | |
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You will then be prompted for a meeting password. Type in the meeting
password "pru" (without the quotations) in the box provided. Then click "OK."
The password is case sensitive - please use all lower case letters. | |
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Once you see the Prudential Financial logo page this indicates that you
have successfully connected to the web seminar software. | |
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| Q: |
What are the system requirements for viewing a pre-recorded
seminar in the Web Seminar Center? | |
| A: |
To view the recorded web seminars, you need an Internet
browser such as Microsoft Internet Explorer or Netscape Navigator versions 4.0
or higher.
Microsoft Windows Media Player (WMP) is also required to listen to and view
the recorded web seminars. WMP is included with most versions of Windows. However,
if you do not have it, you can download it for free from
Microsoft's Windows Media Player Download Site.
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| Q: |
Where can I get Adobe Acrobat Reader? | |
| A: |
Several presentations have related documents that are in Adobe .pdf
format. In order to view those documents, Adobe Acrobat Reader is
required. If you do not have Acrobat Reader, you can
download it from Adobe. | |
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| Q: |
I cannot see the whole recorded session on my screen, is there anything
I can do? | |
| A: |
Screen resolution of 1024 x 768 is recommended for viewing the recorded
sessions. For Windows users, you can change your screen resolution by
right clicking on your desktop, choosing properties, then settings, then
adjusting the screen area. | |
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