Helio Webinars
 
 
 
 
 
 
Frequently-Asked Questions and Assistance:
Q: What happens if my Internet connection locks up or I get disconnected during the live webcast?
A: You will need to re-join the session. Click on the URL you received in your Registration Confirmation e-mail, and log into the session again. If this URL did not come through as an active link, simply copy and paste the URL into your browser's address bar.
Q: How do I hear the audio portion of the live presentation?
A: Audio for live events are typically available via a telephone conference call. The appropriate phone number will normally be included in your Registration Confirmation or Reminder e-mail. The telephone information may also be displayed once you join the online presentation.

Audio may also available via streaming media. To hear most streaming audio, rather than a telephone conference call, you may need the WindowsMedia Player application (typically already installed on most Windows platforms).
Q: What do I need to view the archived or on-demand webcasts?
A: To view the streaming or downloadable archives, you need an Internet browser such as Microsoft Internet Explorer or Netscape Navigator versions 4.0 or higher.

Your system may need to have the Windows Media Player application or the Adobe Flash Player plug-in installed and properly configured.
Q: Who do I contact if I have technical issues?
A: For Immediate Help, please contact the Avitage! Webinar Help Line at 781-522-8090 in the US. For general help and/or information, send an email to help@presentationselect.com.
Q: Where can I download the latest streaming media players?
A: Windows Media Player - http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx
Adobe Flash - www.macromedia.com/go/getflashplayer
Q: Where can I download the latest Internet browsers?
A: Microsoft Internet Explorer: http://www.microsoft.com/windows/ie/ie6/downloads/default.mspx
Firefox: http://www.mozilla.com/firefox/
Netscape: http://browser.netscape.com/ns8/

Typical System Requirements for live or on-demand programs:
A 56Kbps Internet connection or better
Netscape 4.x or Internet Explorer 4.x+ (AOL users: AOL5.0 and above only), enabled to view Flash content. Download the most recent version of the Adobe Flash Player by going to http://www.adobe.com/go/getflashplayer
A telephone may be required for audio access to many live events
A sound card and speakers/headphones for the audio portion of the session for some live events or any on-demand presentation.

Help:
For Immediate Help, please contact the Webinar Help Line at 781-522-8090 in the US. For general help and/or information, send an email to help@presentationselect.com .
For most live or on-demand presentations, please be sure to disable any pop-up blocker software you may have and/or accept any pop-ups or installations, if prompted. Also, if the event features streaming audio, be sure you have speakers or headphones connected to your computer's audio port, with the volume set at an appropriate level, to hear the streaming presentation.
Be sure to follow all the instructions that you may have received via email. Again, be sure to temporarily disable any pop-up blocker software that your browser or browser toolbars may be using (like Google, Yahoo, Earthlink toolbars, etc.). This may prevent the presentation console from loading in a separate window. If prompted, be sure to accept any security warnings or prompts to install/download software or Active X controls. You may have to close all your browser windows, then open a new browser window and join the session via the original instructions.

Thank you for your interest - We look forward to your participation!